These Terms & Conditions govern your use of the online ordering and information platform provided by Stone & Ember Pizzeria (the “Site”). By accessing or using the Site, you agree to be bound by these terms, policies, and any applicable laws. If you do not agree, please do not use the Site.
1. Our services and eligibility. The Site offers information about the pizza restaurant services, menu items, and the ability to place orders for delivery or pickup. You must be at least 18 years old and have the legal capacity to form a binding contract to place an order. We reserve the right to restrict access or suspend accounts that we believe violate these Terms or applicable law.
2. Orders and payments. Prices are shown in £ and are subject to change without notice. We strive for accuracy but may correct errors at any time. By placing an order, you authorize us to charge the payment method you provide for the total amount, including taxes where applicable and any delivery charges. If a challenge or dispute arises regarding a charge, contact us at +44 20 7946 0123 or via the Site.
3. Delivery and pickup. Delivery times are estimates and depend on factors such as traffic and inventory. We will use reasonable efforts to fulfill orders within estimated times, but we do not guarantee delivery times. If a delay occurs, we will update you and render a good-faith effort to complete the order. You must provide a valid delivery address, order instructions, and contact number. Our street address is available in the Site header or the contact page. For pickup orders, please bring the order number to the designated counter.
4. Intellectual property. The Site and its content, including menus, logos, images, and text, are owned or licensed by Stone & Ember Pizzeria and are protected by applicable laws. You may not reproduce, distribute, modify, or create derivative works from the Site content without our written consent.
5. Prohibitions. You must not misuse the Site or engage in conduct that disrupts the experience of other users. Prohibited activities include, but are not limited to, fraud, unauthorized access, transmission of harmful software, and attempting to circumvent payment or security systems. You agree not to misrepresent yourself and to provide accurate information when placing orders.
6. Privacy and data protection. We handle personal information in accordance with applicable privacy laws. For details, please refer to our Privacy Policy available on the Site. By using the Site, you consent to the collection, processing, and storage of your information as described in that policy.
7. Modifications and interruptions. We may modify or discontinue the Site, or portions of it, at any time without notice. We may also suspend access for maintenance, security, or legal reasons. We shall not be liable for any such modifications or interruptions.
8. Termination. We may terminate or suspend your access to the Site for any reason, including violation of these Terms, without prior notice. Upon termination, all rights granted to you in these Terms immediately cease.
9. Limitation of liability. To the maximum extent permitted by law, Stone & Ember Pizzeria and its officers, employees, and affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from use of the Site or from any products or services obtained through it. Our total liability for direct damages shall be limited to the amounts paid by you for the relevant order or provided services.
10. Governing law and dispute resolution. These Terms are governed by the laws of United Kingdom with its courts located in London unless otherwise required by applicable law. Any dispute arising from or related to these Terms or the Site shall be resolved exclusively through competent courts in the jurisdiction of London or by binding arbitration, as determined by us.
11. Third-party links. The Site may contain links to third-party websites or services. We do not endorse or assume responsibility for their content or practices. Your use of third-party sites is at your own risk.
12. Contact information. If you have questions about these Terms, please contact Stone & Ember Pizzeria at +44 20 7946 0123. You may also write to us at our location: 12 Pizza Lane, London, SW1A 1AA, United Kingdom.
Last updated: October 10, 2025.